If you have any questions about the artwork or your order, the best way to reach us is at firstname.lastname@example.org
DELIVERY & TRACKING
Delivery is approx. 2-4 weeks from placing your order. However, delivery times will vary depending on your location. We will despatch the order within 1 week of payment, you will then receive an email from us when your order ships, which includes the shipment tracking number.
We do not ship to PO Boxes. Shipping fees are included in the price of the artwork. It includes professional packaging, air express freight, track and trace and warranty for loss or damage in transit. It also includes processing, transport, customs clearance (excluding government charges, taxes or permits) and delivery to your door. If government charges, taxes or permits are applicable, these will be assessed upon delivery.
We do not accept payments by cheque. Payments are to be made through PayPal.
BUYING ORIGINAL ARTWORK
We have taken great care to ensure that the artworks displayed on this site are as true to actual colour as possible. However, as computer monitors are not all the same there may be colour differentiations between the image displayed and the actual work.
REFUNDS OR EXCHANGES
All sales are final. We do not accept returns for refunds, credits or exchanges. Please make sure you have carefully reviewed all information on your order including your billing, shipping address, e-mail and telephone number prior to finalising your purchase.
All artwork is the exclusive property of Chanelle Rose and is protected by Australian (the Australian Copyright Act 1968) and international copyright and trademark laws.
All content (including images) on this website is copyright of Chanelle Rose. Content must not be downloaded or used without express written permission from the artist.
Chanelle Rose retains all copyright for physical artwork, including reproduction rights, even when the physical property is transferred to the purchaser.
We use PayPal for our online credit card transactions. Your financial details are processed through this website securely using SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
No data transmission over the internet can be guaranteed as totally secure. Accordingly, while we take all reasonable steps to keep your information secure, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise, will be absolutely safe from unauthorised access by others.
We do not disclose your personal information to other parties for marketing purposes. We only use the information you provide to us for the purpose for which it was collected.
In order to provide you with our products and/or services we may require and collect information from you such as your contact details, shipping address and billing/payment information. We also collect and store your correspondence with us, via, for example, telephone, email or directly through the website, in order to keep record of the services we provide to you.
We may share your information with third parties we use (including manufacturers, printers, shipping/freight companies and banks/payment processors), to provide services and products on our site. These third parties are prohibited from using your information for any other purpose. We do not share information with third parties for any unrelated uses.