Terms & Conditions

COPYRIGHT

All artwork is the exclusive property of Chanelle Rose and is protected by Australian (the Australian Copyright Act 1968) and international copyright and trademark laws.
All content (including images) on this website is copyright of Chanelle Rose. Content must not be downloaded or used without express written permission from the artist.
Chanelle Rose retains all copyright for physical artwork, including reproduction rights, even when the physical property is transferred to the purchaser.

DELIVERY TIMES & TRACKING

Delivery is approx. 2-4 weeks from placing your order. However, delivery times will vary depending on your location. We will despatch the order within 1 week of payment, you will then receive an email from us when your order ships, which includes the shipment tracking number.

WORLDWIDE SHIPPING

Shipping fees are included in the price of each artwork. All artworks are shipped from Australia unless otherwise stated. Shipping includes professional packaging, air express freight, track and trace and warranty for loss or damage in transit. Shipping also includes processing, transport, customs clearance (excluding government charges, taxes or permits) and delivery to your door. If government charges, taxes or permits are applicable, these will be assessed upon delivery. We do not ship to PO Boxes.

PAYMENT OPTIONS

We do not accept payments by cheque. Payments are to be made by direct bank transfer (preferred) or through PayPal, chosen by the purchaser at checkout. Instructions for bank transfer and invoice are emailed automatically upon purchase via direct bank transfer. Original works purchased by bank transfer are marked “Out of stock” for 7 days or until payment has been received before marked as “Sold” in our Viewing Room.

BUYING ORIGINAL ARTWORK

We have taken great care to ensure that the artworks displayed on this site are as true to actual colour as possible. However, as computer monitors are not all the same there may be colour differentiations between the image displayed and the actual work.

CARE INSTRUCTIONS

These are original artworks, therefore they must be cared for as you would any handmade products.
Please consider the following when hanging your artwork:
Whilst archival ink has been used in the artwork, and the piece has been framed using 99% UV protected acrylic – do not position the art in direct sunlight.
The natural reaction of the art paper to extreme temperature changes is unknown due to it being a natural product and cannot be predicted – do not position the artwork in areas that are exposed to extreme temperature conditions (hot or cold).
There may be imperfections within the paper, this is a natural part of the paper manufacturing process.
Please position artwork spacers at the back of the frame to protect the frame from sitting directly against a wall. Any moisture from within a wall structure, can potentially enter the art frame, which will in-turn, affect the art piece. If artwork needs to be stored on the floor at any point, please ensure it does not sit directly on concrete (for the same reason).

REFUNDS OR EXCHANGES

All sales are final. We do not accept returns for refunds, credits or exchanges. Please make sure you have carefully reviewed all information on your order including your billing, shipping address, e-mail and telephone number prior to finalising your purchase.

SECURE PROCESSING

We use PayPal for our online credit card transactions. Your financial details are processed through PayPal’s highly encrypted payment gateway. Any personal details provided through this website are processed securely using SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including data as sensitive as credit card information, so that it cannot be read while being transferred over the internet.
No data transmission over the internet can be guaranteed as totally secure. Accordingly, while we take all reasonable steps to keep your information secure, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise, will be absolutely safe from unauthorised access by others.

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We do not disclose your personal information to other parties for marketing purposes. We only use the information you provide to us for the purpose for which it was collected.
In order to provide you with our products and/or services we may require and collect information from you such as your contact details, shipping address and billing/payment information. We also collect and store your correspondence with us, via, for example, telephone, email or directly through the website, in order to keep record of the services and products we provide to you.

THE USE OF COOKIES
This website uses cookies to:
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at: CalOPPA.

CONTACT

If you have any questions about the artwork or your order, the best way to reach us is at enquiries@chanellerose.com
Alternatively, we can be reached by post at PO BOX 516, Surfers Paradise QLD 4217 Australia